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Cover Image for A Text Analytics Framework for Performance Assessment and Weakness Detection From Online Reviews View Article
A Text Analytics Framework for Performance Assessment and Weakness Detection From Online Reviews
Yogesh Dwivedi, Amit Singh, Mamata Jenamani, Jitesh Thakkar
Sep 01, 2021
Present research proposes a framework that integrates aspect-level sentiment analysis with multi-criteria decision making (TOPSIS) and control charts to uncover hidden quality patterns. While sentiment analysis quantifies...
Global Information Technology Computer Science and Information Technology IT Research and Theory
Published by: IGI Global